drjobs Assistant Manager Guest Relations العربية

Assistant Manager Guest Relations

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1 Vacancy
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Job Location drjobs

Abu Dhabi - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

  • Assist in managing the daily operations of the Guest Relations team.

  • Greet and engage VIPs longstay guests and repeat visitors to ensure a personalized experience.

  • Handle guest feedback and complaints efficiently ensuring prompt resolution and followup.

  • Support in coordinating special requests amenities and celebrations (e.g. birthdays anniversaries).

  • Collaborate with Front Office Housekeeping F&B and other departments to enhance guest satisfaction.

  • Ensure accurate guest profile updates and usage of guest preference data.

  • Monitor guest satisfaction scores and implement improvement strategies.

  • Coach and mentor Guest Relations team and other Front Office staff on service standards and guest engagement.

  • Maintain a strong presence in the lobby and other guest areas.

  • Uphold brand standards and ensure consistent delivery of service excellence.


Qualifications :

  • Minimum 23 years of experience in a guestfacing role preferably in luxury hospitality.

  • Excellent communication and interpersonal skills.

  • Problemsolving mindset with a focus on guest satisfaction.

  • Proficient in hotel management systems (e.g. Opera PMS).

  • Fluency in English; additional languages are a plus.

  • Flexibility to work varied shifts weekends and holidays.


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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