Guest Relations Agent

Sofitel Dubai Jumeirah Beach is a luxury five-star hotel located in Jumeirah Beach Residence and opens directly onto Dubai’s most popular recreation promenade The Walk as well as the new beachfront low-rise leisure and retail destination The Beach. Luxury stays and culinary excellence are the hotel’s cornerstones. All 444 rooms and suites overlook the azure waters of the Arabian Gulf and Ain Dubai. Guests can indulge in exquisite international flavours at the Infini Pool Lounge and Café Concierge our all day dining restaurant Club Millésime.

What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
• Greet and welcome all guests and offer assistance.
• Greet, welcome, and escort all VIP’s in their rooms.
• Conduct show around for prospective clients.
• When any VIP booking is found match the VIP code and complete the profile notes.
• Indicate specific information regarding special occasions, etc.
• Attend to the guest's additional requests including but not limited to last minute bookings, apology amenities & any other additional requests from the Executive Office
• Conduct courtesy calls.
• Organize the guest feedback using the hotel's internal platforms.
• Escalate any guest complaints to the Guest Relations Manager or Front Office Manager
• Conducting In-room Check-in wherever necessary.
• Inspect VIP rooms prior to arrival.
• Perform Concierge duties if necessary.
• Co-ordinate with colleagues whenever necessary regarding operational concerns.
• Be familiar with the operational procedures.
• Participate in regular meetings and briefings as scheduled.
• Understand and abide by all safety rules, emergency procedures and fire prevention regulations.
• Participate in any scheduled training and development programs that may improve personal or departmental standards.
• Report to duty punctually wearing the correct uniform and nametag.
• Maintain a high standard of personal appearance and hygiene.
• Carry out other duties as assigned.