Receptionist

Greet clients as soon as they arrive and connect them with the appropriate party.

Answer the phone in a timely manner and direct calls to the correct offices.

Create and manage both digital and hard copy filing systems.

Make travel arrangements and schedule meetings.

Deal with bookings by phone, e-mail, letter, fax or face-to-face.

Prepare bills and take payments.

Answer questions about what the hotel offers and the surrounding area.

Deal with complaints or problems.

Answer telephone calls and take messages or forward calls.

Schedule and confirm appointments.

Check visitors in and direct or escort them to specific destinations.

Enter customer data and send correspondence.

Copy, file and maintain paper or electronic documents and records.