Front Desk Manager
Posted on :
05-03-2025
Employer Active
1 Vacancy
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Job Description
- Ensure a seamless checkin and checkout experience for all guests.
- Handle guest inquiries complaints and special requests professionally.
- Ensure VIP and repeat guests receive personalized service.
- Monitor guest satisfaction and implement service improvements as needed.
- Recruit train and supervise front desk agents and concierge staff.
- Create work schedules and assign daily tasks to ensure smooth operations.
- Conduct performance evaluations and provide feedback for improvement.
- Motivate staff to maintain high service standards.
- Oversee front desk functions including reservations room allocations and payments.
- Ensure accuracy in billing cash handling and financial transactions.
- Coordinate with housekeeping and maintenance for room readiness.
- Monitor front desk supplies and ensure smooth workflow.
- Promote hotel services upsell rooms and suggest amenities to maximize revenue.
- Ensure accurate handling of bookings to prevent overbookings.
- Assist in implementing hotel promotions and loyalty programs.
- Ensure proper use of Property Management Systems (PMS) like Opera or Fidelio.
- Maintain guest records reports and daily logs.
- Ensure compliance with hotel policies safety protocols and local regulations.
Qualifications :
- Minimum of 3 years in a leadership role within front office or guest services.
- Excellent leadership and communication abilities.
- Strong problemsolving skills with the ability to manage stressful situations and resolve conflicts effectively.
- Proficiency in hotel management software and reservation systems.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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