Assistant Laundry Manager

Roles and responsibilities

• To assist in planning manpower requirements to achieve an efficient usage of labour, considering business needs and seasonal trends.
• Assist in preparing yearly budgets for the laundry department and remain fully accountable for revenue objectives.
• Work with colleagues across the hotel to ensure all guest requirements are met.
  

Operations

• Oversee and manage the laundry function of the hotel, actively looking for ways to exceed guest expectations at all times.
• Ensure that all guest laundry is processed quickly and efficiently in line with the requirements of the guest.
• Ensure that all laundry machines and equipment are well maintained and work properly.
• Ensure that all linen and uniforms of the hotel are in good and clean condition.
• Manage relationships and contracts with suppliers.
• Ensure that departmental SOP’s are current and in effect and available for all team members to use as reference, revise and update when necessary.
• Rostering and scheduling of all Laundry personnel.
• Supervise and manage the work of all team members in the Laundry department
• Ensure health & safety requirements are adhered to.
• Ensure records are maintained for linen inventory and uniforms. Ensure that par levels of linen, towels and uniforms are current, and take an accurate linen inventory bi-monthly. Report monthly cost of all linen and income to Executive Housekeeper.
• Lead departmental measures to minimize wastage of materials and amenities used in the department.
• Control chemical and Laundry supplies consumption, and ensure safe usage of chemicals
• Fully support and release staff for Task Force Missions required to support the opening of new Anantara and other MINT properties, and other special events catered by Minor International.
• Coach and guide new members of the team, with proper orientation training.
• Put in place effective ongoing training and development for team members.
• Develop and maintain a motivational working environment within the department and positive relations with other departments.
  

Qualifications

• Luxury hotel experience is a must
• Passion for excellent service
• Excellent team player and great communication skills
• The ideal candidate should have at least 2 years of experience in the same role in an international ultra-luxury resort.

Desired candidate profile

1. Laundry Operations Management

• Laundry Process Knowledge: Understanding the entire laundry process, including sorting, washing, drying, folding, and ironing, as well as stain removal and fabric care.
• Equipment Management: Familiarity with laundry machines (washers, dryers, presses, etc.) and the ability to oversee their maintenance and ensure they are functioning properly.
• Workflow Efficiency: Ability to manage the flow of laundry items, ensuring timely processing and delivery while maintaining a high standard of cleanliness.

2. Staff Management and Supervision

• Team Leadership: Supervising and training laundry staff, ensuring they follow procedures and perform their tasks efficiently.
• Scheduling: Creating and managing staff schedules, ensuring adequate coverage during peak times while controlling labor costs.
• Performance Monitoring: Monitoring staff performance, providing feedback, and addressing any performance or behavior issues.

3. Inventory and Stock Control

• Inventory Management: Tracking inventory levels of linens, towels, uniforms, cleaning agents, and laundry supplies, and ensuring that orders are placed on time.
• Stock Maintenance: Ensuring that inventory is well-maintained, properly stored, and organized for easy access and use.
• Waste Reduction: Implementing practices to reduce laundry waste, such as minimizing detergent usage, controlling water consumption, and reducing fabric damage.

4. Quality Control and Standards

• Quality Checks: Conducting regular quality checks on linens, towels, and uniforms, ensuring they meet cleanliness, quality, and presentation standards.
• Stain Removal Expertise: Ability to identify and treat stains properly to avoid fabric damage while achieving optimal cleaning results.
• Fabric Care: Ensuring that different types of fabrics are treated according to their specific care instructions to prevent damage and prolong the life of textiles.

5. Health and Safety Awareness

• Safety Protocols: Ensuring that the laundry team follows all safety protocols, including the proper handling of chemicals, operation of machinery, and safe lifting techniques.
• Cleaning Standards: Maintaining high standards of hygiene and cleanliness in the laundry area to prevent contamination or cross-contamination.
• Chemical Handling: Understanding the safe use and storage of laundry chemicals, detergents, and other cleaning products.

6. Customer Service and Communication

• Internal Customer Service: Communicating with other departments (e.g., housekeeping, front desk) to ensure timely and efficient service of laundry needs.
• Problem-Solving: Addressing any issues related to laundry, such as damaged items, missing linens, or delays in processing, and finding timely solutions.
• Client Communication: Ensuring that guest laundry requests (in hotels or resorts) are processed accurately and on time.

7. Financial and Budget Management

• Cost Control: Assisting in managing the laundry department’s budget by controlling expenses, minimizing waste, and maximizing efficiency.
• Resource Allocation: Ensuring that resources such as detergents, water, and energy are used efficiently to minimize costs while maintaining quality.
• Reporting: Assisting the Laundry Manager in preparing reports related to inventory usage, labor costs, and operational efficiency.