Logistics Lead

Roles and responsibilities

• Clearly understand the fleet needs, behaviors and motivations and use that understanding to improve Customer experience on the platform
• Fleet Quality - Work cross-functionally to drive preemptive CX improvement actions via product, policy and on-ground operations to ensure optimal fleet quality
• Day-Day Supply Operations - ensure optimal experience across all verticals on a daily basis. Identify and solve ops issues in real time.
• Leverage insights from analytics data by providing analyses, reports and dashboards for ops initiatives
• Stakeholder Management - Coordinate with internal and external stakeholders to provide an overview of platform experience and identify opportunities for improved experience and growth
• Facilitate product roll outs on a needs basis: drive adoption, govern go to market process
• Listen attentively to the voice of Customers and Captains and provide meaningful insight to improve their experience on the platform
• Actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.
• Analyze data to make decisions and continuous process improvements to deliver a consistent world-class customer experience
  

What You'll Need

• Ability to get hands-on in a complex operational environment, manage multiple tasks and work with tight deadlines
• Confident, outgoing, and with a predisposition to learn and teach others
• Ability to effectively troubleshoot problems and work collaboratively within a team environment
• A strong understanding of the operations and ability to comb through large data sets to find actionable insights to drive business goals.
• Experience working within a similar role and industry is highly desirable
• Educated to BS/MS level (or equivalent) within a subject relevant to the position
• Proficiency in Microsoft Excel
• 2-3 years of experience in professional environment
• Strong analytical and communication skills (both verbal and written)
• Comfortable with Powerpoint and Excel
• Fast Learner

Desired candidate profile

• Strategic Planning

  • Develop and implement logistics strategies to support business objectives.
  • Align operations with company goals, cost efficiency, and customer satisfaction.
  • Identify opportunities for network optimization, including transportation, warehousing, and inventory.

• Team Leadership

  • Manage and mentor logistics teams, including supervisors and staff.
  • Foster a collaborative and high-performing culture.
  • Ensure adherence to safety protocols and compliance standards.

• Process Improvement

  • Analyze current operations and identify areas for improvement.
  • Implement best practices for supply chain efficiency and cost reduction.
  • Leverage technology and automation to enhance logistics workflows.

• Vendor and Partner Management

  • Negotiate contracts and maintain strong relationships with third-party logistics providers.
  • Monitor vendor performance against service level agreements (SLAs).
  • Address and resolve any issues related to vendors or partners.

• Operations Management

  • Oversee transportation, warehousing, and distribution activities.
  • Ensure timely delivery of goods while minimizing costs.
  • Optimize routes, schedules, and resource allocation.

• Data-Driven Decision Making

  • Use KPIs and analytics to monitor performance (e.g., on-time delivery, cost per shipment).
  • Create regular reports to share insights with stakeholders.
  • Adjust strategies based on data trends and feedback.

• Compliance and Risk Management

  • Ensure compliance with local and international regulations.
  • Identify and mitigate risks related to logistics and supply chain disruptions.
  • Conduct regular audits and implement corrective actions as needed.