Store Manager

Roles and responsibilities

The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.

Core Responsibilities:

• Communicates store targets to the team and drives sales to achieve financial objectives
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
• Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc.
• Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats)
• Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks
• Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner
• Tracks and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
• Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
• Maintains window and in-store displays to a high standard in line with merchandising guidelines
• Oversees and monitors the inventory management in the store ( stock availability, order management, back store management, stock movement within store)
• Ensures accurate stock merchandise and management (stock ageing , stock loss, space management) within the store
• Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life
• Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage
• Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters
• Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
  

Qualifications:

• Fluent English (written and spoken)
• Industry expertise
• Product/Category knowledge
• Retail Experience in GCC

Desired candidate profile

1. Leadership and Team Management

• Staff Supervision: Leading and motivating a team of sales associates, cashiers, and other store staff to ensure smooth operations.
• Training and Development: Providing training to new employees and ongoing development opportunities for existing staff to improve skills and performance.
• Delegation: Assigning tasks and responsibilities based on employees' strengths and ensuring tasks are completed on time and to standard.
• Conflict Resolution: Addressing staff disputes or customer complaints effectively and maintaining a positive work environment.

2. Customer Service Excellence

• Customer Interaction: Ensuring that staff are providing outstanding service to customers, addressing their needs, and resolving issues quickly and professionally.
• Handling Complaints: Managing customer complaints or concerns with empathy and working towards a satisfactory resolution.
• Creating a Positive Shopping Experience: Maintaining a welcoming store environment where customers feel valued and are encouraged to return.

3. Sales and Target Achievement

• Setting Sales Goals: Establishing sales targets for the team and developing strategies to meet or exceed those targets.
• Sales Performance Monitoring: Analyzing sales data to identify trends, improve performance, and adjust strategies as necessary.
• Promotions and Upselling: Encouraging staff to actively engage in sales and upselling techniques to maximize revenue.
• Inventory Management: Ensuring that products are adequately stocked based on sales trends, seasonal demand, and promotions.

4. Inventory Control and Merchandising

• Stock Management: Ensuring that the store maintains the right levels of stock, reordering items as necessary, and managing stock rotation.
• Visual Merchandising: Overseeing the store’s layout and product displays to create an attractive shopping environment that encourages purchases.
• Inventory Audits: Conducting regular inventory counts to minimize shrinkage and ensure accuracy in stock levels.

5. Financial Management

• Budgeting and Cost Control: Managing the store’s budget, keeping operating costs within limits, and maximizing profit margins.
• Cash Handling: Ensuring accurate cash management, including handling cash register operations, deposits, and cash reconciliation.
• Profit & Loss (P&L) Management: Analyzing profit and loss statements to assess store performance and implement strategies to improve profitability.
• Pricing Strategy: Developing pricing strategies that maximize sales while remaining competitive in the market.

6. Operational Efficiency

• Store Opening and Closing: Ensuring the store opens and closes on time, and that all operational tasks are completed (e.g., cash register balancing, securing the store).
• Scheduling and Staffing: Creating work schedules to ensure the store is adequately staffed during peak hours and ensuring fair distribution of shifts.
• Health and Safety Compliance: Ensuring that the store meets health and safety regulations and provides a safe working environment for employees and customers.