Butler

Roles and responsibilities

1. Exceptional Customer Service

• Anticipating Needs: Proactively anticipate and fulfill the needs of guests, ensuring that their experience is seamless and enjoyable.
• Personalized Service: Tailor services to individual preferences, making sure that every guest feels valued and attended to.
• Discretion and Privacy: Maintain confidentiality, respect privacy, and handle personal matters with the utmost professionalism.

2. Organizational and Time Management Skills

• Multitasking: Handle multiple responsibilities and tasks at once, such as managing a schedule, overseeing staff, or organizing events.
• Attention to Detail: Ensure that everything is in its proper place and nothing is overlooked, from guest requests to household maintenance.
• Efficient Scheduling: Manage daily schedules, coordinate appointments, and organize events or meals as requested by the principal or guests.

3. Communication Skills

• Clear and Professional Communication: Communicate effectively and courteously with clients, staff, and suppliers, ensuring that all requests are clearly understood and executed.
• Discreet and Tactful: Handle sensitive conversations or requests with discretion, ensuring that guests’ needs are met without unnecessary attention or fuss.
• Team Coordination: Work in close coordination with other staff, such as housekeepers, chefs, and security, to ensure that operations run smoothly.

4. Housekeeping and Maintenance Skills

• Household Management: Oversee the cleanliness and organization of the home or hotel suite, ensuring that everything is in top condition.
• Maintenance Supervision: Supervise maintenance workers, ensuring that repairs and general upkeep are completed on time and to high standards.
• Stock Management: Manage household supplies, from toiletries to food and beverages, and ensure that they are well-stocked and maintained.

5. Event Planning and Coordination

• Event Setup and Execution: Assist with the planning, preparation, and coordination of private events, dinner parties, or gatherings, ensuring that everything runs smoothly.
• Table Setting and Etiquette: Set tables according to formal dining standards, ensuring the proper arrangement of silverware, glasses, and plates.
• Guest Reception: Greet and manage guests during events, ensuring they are comfortable and have everything they need.

6. Culinary Skills

• Food and Beverage Service: Assist with the preparation and serving of meals, beverages, and snacks, either by preparing dishes yourself or coordinating with a chef.
• Wine and Beverage Knowledge: Have a strong understanding of wine pairings, beverage options, and the ability to serve drinks with precision and elegance.
• Cooking and Menu Planning: In some cases, butlers may assist with cooking or planning simple meals, ensuring that dietary preferences and restrictions are followed.

7. Technology Proficiency

• Smart Home Systems: Familiarity with modern technology, including smart home systems, entertainment, and communication tools, to enhance the client experience.
• Booking Systems: Manage appointments, reservations, and schedules through digital platforms and booking systems as necessary.
• Problem-Solving: Troubleshoot issues with household technology, such as entertainment systems, climate control, or lighting, when needed.

8. Physical Stamina

• Active and Engaged: Butlers are often on their feet for extended periods, performing various tasks, so physical stamina and energy are essential.
• Flexibility: Ability to adjust to changing schedules and demands, often working long hours or irregular shifts to accommodate guests or the principal's needs.

Desired candidate profile

The Butler will anticipate as well as collect all data pertaining to guest preference and needs throughout their stay. The butler will ensure the suite is prepared and ready as per guest requirements prior to arrival as well as greet the guest at the Porte Cochere, extending a warm and personalized welcome and escort the guest directly to the suite. The butler will carry out in room check in and attend to guest luggage and belongings as per guest preference. The butler will handle and prepare guest dry cleaning or laundry a well as prepare guest agenda or schedule including reservations, activities and other and communicate to other departments accordingly.

About You

You have a bachelor’s degree in Hospitality management or a related field with a minimum of 2 years of butler experience and strong team playing skills, organizational skills, ability to multi-task, a positive attitude, with a strong command of English, being a strategic thinker with a creative flair. We invite you to apply for this unique opportunity. You have the ability to work flexibly and deal with rapid change. You are someone who is thorough and methodical and not afraid to get your hands dirty and do the work yourself. You love communicating with guests and put yourself in their shoes.