drjobs Head Hostess B12 العربية

Head Hostess B12

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Dubai - UAE

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Emirati

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

  • Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards, discipline and build up high team morale, creating action plans for team member development.
  • Assign areas of responsibility to reception/hostess staff.
  • Assist with performance evaluation of line staff.
  • Posting of positive comments for viewing by all staff – reviewing negative comments with FOH Manager AND Venue Manager
  • Prepare the daily/weekly/monthly roster in co-ordination with the Operations team
  • Be fully aware of the Venue licensing regulations, health and safety procedures and to follow them and ensure that all team members are fully trained.
  • Conduct daily team member communication meetings in the absence of the Venue Manager
  • Adherence to stock control and par stocks of stationary and of equipment (controlling costs)
  • Assist, manage and control the use and upkeep of equipment’s and assets
  • Maximize revenue through sales and increase the revenue through up-selling, effective training and motivational techniques with regards to Events and Party Night Tables
  • Assist in developing strategies to increase sales
  • Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes.
  • Manage Reservations and Table Management System
  • Manage Database and upkeep of information – create reporting templates to update weekly
  • Manage yearly marketing calendar of events and promotions around town
  • Establish relationships with hotel concierges by supporting their profession by hosting their meetings (4 per year), invitational concierge cocktails and staying in contact on a regular basis.
  • Tracking of reservations coming from hotel concierges and administering concierge appreciation program.
  • Attend all external networking events as directed by Venue Manager and Managing Partner.
  • Oversee the weekly “What’s on” sheet where management of each restaurant is informed on current events that may affect business. Information gathered via networking & internet research includes:
  • Plan, organize and execute ‘group events’, parties, and ‘festive events’ at the Venue. Ensure success, profitability and guest satisfaction is achieved during these events.
  • Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner
  • Personal follow-up via phone or email within one week of the event and update the template report as needed and file
  • Oversee mailing of official thank-you letter in the month following the event
  • Introducing potential clients to the venue

Desired candidate profile

  • Attend all external networking events as directed by Venue Manager and Managing Partner.
  • Oversee the weekly “What’s on” sheet where management of each restaurant is informed on current events that may affect business. Information gathered via networking & internet research includes:
  • Plan, organize and execute ‘group events’, parties, and ‘festive events’ at the Venue. Ensure success, profitability and guest satisfaction is achieved during these events.
  • Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner
  • Personal follow-up via phone or email within one week of the event and update the template report as needed and file
  • Oversee mailing of official thank-you letter in the month following the event
  • Introducing potential clients to the venue

Qualifications

Your personality counts more than your CV …

  • Hotel related experience field
  • Admin knowledge
  • Microsoft office
  • Minimum of 1 year experience in Food & Beverage area
  • Middle East experience
  • Reinforces change through communication, support, and own behaviours in the face of difficulty by implementing various creative solutions

Additional Information

What’s in it for you …

  • Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
  • Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
  • Benefit from great offers from our numerous cooperation partners
  • Be part of our hilarious staff parties and much more...

Employment Type

Full-time

Company Industry

Accounting

Department / Functional Area

Hospitality

About Company

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