Roles and responsibilities
- Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards, discipline and build up high team morale, creating action plans for team member development.
- Assign areas of responsibility to reception/hostess staff.
- Assist with performance evaluation of line staff.
- Posting of positive comments for viewing by all staff – reviewing negative comments with FOH Manager AND Venue Manager
- Prepare the daily/weekly/monthly roster in co-ordination with the Operations team
- Be fully aware of the Venue licensing regulations, health and safety procedures and to follow them and ensure that all team members are fully trained.
- Conduct daily team member communication meetings in the absence of the Venue Manager
- Adherence to stock control and par stocks of stationary and of equipment (controlling costs)
- Assist, manage and control the use and upkeep of equipment’s and assets
- Maximize revenue through sales and increase the revenue through up-selling, effective training and motivational techniques with regards to Events and Party Night Tables
- Assist in developing strategies to increase sales
- Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering/themes.
- Manage Reservations and Table Management System
- Manage Database and upkeep of information – create reporting templates to update weekly
- Manage yearly marketing calendar of events and promotions around town
- Establish relationships with hotel concierges by supporting their profession by hosting their meetings (4 per year), invitational concierge cocktails and staying in contact on a regular basis.
- Tracking of reservations coming from hotel concierges and administering concierge appreciation program.
- Attend all external networking events as directed by Venue Manager and Managing Partner.
- Oversee the weekly “What’s on” sheet where management of each restaurant is informed on current events that may affect business. Information gathered via networking & internet research includes:
- Plan, organize and execute ‘group events’, parties, and ‘festive events’ at the Venue. Ensure success, profitability and guest satisfaction is achieved during these events.
- Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner
- Personal follow-up via phone or email within one week of the event and update the template report as needed and file
- Oversee mailing of official thank-you letter in the month following the event
- Introducing potential clients to the venue
Desired candidate profile
- Attend all external networking events as directed by Venue Manager and Managing Partner.
- Oversee the weekly “What’s on” sheet where management of each restaurant is informed on current events that may affect business. Information gathered via networking & internet research includes:
- Plan, organize and execute ‘group events’, parties, and ‘festive events’ at the Venue. Ensure success, profitability and guest satisfaction is achieved during these events.
- Managing Guest list at the door on theme nights as directed by Venue Manager and Managing Partner
- Personal follow-up via phone or email within one week of the event and update the template report as needed and file
- Oversee mailing of official thank-you letter in the month following the event
- Introducing potential clients to the venue
Qualifications
Your personality counts more than your CV …
- Hotel related experience field
- Admin knowledge
- Microsoft office
- Minimum of 1 year experience in Food & Beverage area
- Middle East experience
- Reinforces change through communication, support, and own behaviours in the face of difficulty by implementing various creative solutions
Additional Information
What’s in it for you …
- Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more...