Automotive Parts Advisor

Roles and responsibilities

• Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets.
• Enhance customer retention through consultation on customer needs & parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers.
• Coordinate with the Job controllers and Service Advisors on status of parts, its availability, quotation, order/arrival and ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
• Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.
• Ensure open and closure of sale order/reservations to optimise stock level & revenue & mitigate the risk of financial loss on a daily basis
• Ensure accurate information capture of customer details on SAP for effective customer data management.
  

Required Skills To Be Successful

• Spare parts sales experience in the automotive industry
• Good sales and customer service experience
• Knowledge with parts catalogue
• Good systems knowledge preferably with SAP
  

About The Team

The Part Advisor is the most critical contributor to parts operation for supply of all parts as per customer and workshop demands of the branch and needs to demonstrate an extremely high level of relationship between all stakeholders to deliver exceptional customer experience. This position directly interacts with Customers, Service Advisor, Parts Supervisor, Job Controller, Technicians and Workshop Manager.

What Equips You For The Role

• Possess a good general level of Technical Education, Diploma, Bachelors or Automotive Engineering Degree
• Minimum of 2-3 years’ experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards during work for people, machines and material
• Ability to speak, write and read English to deal with supervisors and customers
• Working knowledge of MS office, SAP knowledge preferred
• Proficient with Electronic Parts Catalogue (EPC)
• Has good product and process knowledge

Desired candidate profile

• Parts Identification and Sourcing:

  • Identify parts for customers based on vehicle or equipment make, model, and year, or based on the customer's specific needs.
  • Source parts from suppliers, manufacturers, or the company’s own inventory.
  • Use specialized parts catalogues, databases, and electronic systems to locate and identify the correct part numbers.

• Customer Service and Support:

  • Provide expert advice and assistance to customers regarding parts, compatibility, maintenance, and installation.
  • Address customer inquiries, provide product recommendations, and help resolve issues related to parts orders or availability.
  • Ensure customers are informed about delivery times, prices, warranties, and any potential delays in obtaining parts.

• Sales and Order Processing:

  • Process parts orders, ensuring accuracy in quantities, part numbers, and prices.
  • Generate quotes, place orders, and complete the necessary documentation.
  • Promote upselling opportunities such as accessories, warranty extensions, or additional services.
  • Process returns, exchanges, and warranty claims according to company policies.

• Inventory Management:

  • Maintain accurate records of parts inventory, including stock levels, usage, and reordering requirements.
  • Monitor stock levels and ensure that parts are reordered before they run out, preventing stockouts or delays.
  • Conduct regular stock checks, updating inventory records, and managing stock rotation (e.g., FIFO – First In, First Out).
  • Organize and maintain the parts department, ensuring parts are stored properly and are easy to access.

• Parts Delivery and Logistics:

  • Coordinate the delivery of parts to customers, either directly to their address or to a service workshop.
  • Ensure that parts are delivered on time and in good condition.
  • Handle returns and exchanges of faulty or incorrect parts, ensuring they comply with the company’s return policies.

• Collaboration with Technicians and Service Teams:

  • Work closely with service technicians and mechanics to ensure they have the right parts for vehicle or equipment repairs.
  • Assist in preparing parts for scheduled repairs or maintenance and keep track of parts used for ongoing service jobs.
  • Help technicians with complex parts orders or special requests when needed.