Parts Advisor

Roles and responsibilities

Overview of the role:

• The primary focus of the role will be to procure cost effective parts for day-to-day requirements of vehicle service, repair, and refurbishment. Expand the part stock level on service-related items for all brand vehicles.
  

What you will do:

• Monitor sales and assist to achieve branch net sales and profits in comparison to targets on daily and monthly basis.
• Order day to day requirement and deliver the parts as per estimated time of arrival , measured through monthly review report.
• Responsible for perpetual and annual stock inventory for effective stock management, sufficient supplies to market needs and avoid any over stock situations.
• Assist sales and service departments to maximize accessories stock.
• Perform team purchase orders.
• Procure parts through cost effective method for used vehicle refurbishment which will meet FPC standards.
• Assist team in achieving customer service values in meeting the needs and expectations of the customers.
  

Required Skills to be successful:

• - Stakeholder management.
• - Customer management experience.
• - Automotive parts experience.
• - Communication skills.
  

About the Team:

• Reporting to the Aftersales Manager and will work closely with the internal and external stakeholders.
  

What equips you for the role:

• High School Diploma.
• 3 to 5 years overall experience within automotive parts operation.
• Sales and customer service experience.
• Proficient in Microsoft Office and SAP.

Desired candidate profile

1. Customer Assistance:

   • Assist customers, both internal (service department) and external, in identifying and ordering parts or accessories for vehicles.
   • Provide advice on the correct part or accessory based on the customer’s vehicle make, model, and year.
   • Respond to customer queries about part specifications, availability, and pricing.

2. Parts Ordering and Sourcing:

   • Order parts from suppliers or manufacturers, ensuring the correct parts are delivered on time.
   • Keep track of parts availability and inform customers about the expected arrival of parts or if a backorder occurs.
   • Coordinate with the service department to ensure parts are available when needed for repairs or servicing.

3. Inventory Management:

   • Maintain an organized and accurate inventory of automotive parts and accessories in the parts department.
   • Regularly check stock levels and reorder parts as necessary to maintain an adequate inventory.
   • Keep records of parts sales, stock movements, and returns.

4. Processing Orders and Sales:

   • Process customer orders, ensuring that parts are invoiced correctly and in a timely manner.
   • Handle cash, credit card transactions, and assist with payment processing when necessary.
   • Maintain accurate documentation for each transaction, including customer information, parts ordered, and payment methods.

5. Parts Delivery:

   • Coordinate the delivery of parts to customers or service technicians, ensuring that parts are delivered in a timely and efficient manner.
   • Ensure proper packaging and labeling of parts before delivery to prevent damage during transit.

6. Collaboration with Service Technicians:

   • Work closely with service technicians and mechanics to ensure they have the necessary parts to complete vehicle repairs and servicing.
   • Provide technicians with part numbers, pricing, and detailed information about the parts they require.

7. Customer Relationship Management:

   • Build strong relationships with customers by offering exceptional service and advice on automotive parts.
   • Follow up with customers to ensure satisfaction and assist with any future parts needs.

8. Product Knowledge:

   • Stay informed about the latest automotive parts, trends, and technologies.
   • Continuously develop knowledge about parts catalog systems, vehicle models, and aftermarket parts options.

9. Quality Control:

   • Inspect parts for defects or damage upon receipt and ensure that they meet the required specifications.
   • Ensure that all parts are properly stored and labeled to prevent mix-ups.

10. Warranty and Returns Management:

    • Handle returns and exchanges of faulty or incorrect parts, working with customers to resolve issues.
    • Manage warranty claims for defective parts and ensure that customers receive appropriate replacements or refunds.