Customer Care Executive HO
Posted on :
23-10-2024
Employer Active
1 Vacancy
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Job Description
Job Summary & Purpose:
- Provide administrative support to customer care teams ensuring seamless issue (carryin related) resolution and accurate documentation.
- Coordinate service delivery manage customer inquiries and resolve issues to ensure customer satisfaction within the agreed TAT.
- Escalate unresolved issues to designated teams and collaborate with internal teams to resolve complex issues.
Key Performance Areas (KPAs) & Principal Accountabilities:
1 Vendor intimation
2 Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center
3 Complaints are to be attended to and closed to the satisfaction of the customer
4 Execute Purchase Returns of products lying at the service center/supplier if not returned in 15 business days.
5 ISO Compliance as per Audit rating (SOP Compliance Store)
Requirements
Experience(Yrs. & Field): 23 years
Educational Qualification: Diploma/Graduate
Professional Certifications: Diploma in Hospitality preferable
Skills & Abilities: Communication Skills Customer Servicing skills Listening skills Problem solving skills
Experience(Yrs. & Field): 2-3 years Educational Qualification: Diploma/Graduate Professional Certifications: Diploma in Hospitality - preferable Skills & Abilities: Communication Skills, Customer Servicing skills, Listening skills, Problem solving skills
Employment Type
Full Time
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