Customer Care Executive - UAEN

Job Description Greets patients or their families and finds out the nature of their enquiry. Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere. Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education. Develops and maintains the feedback/complaint procedure for customers to use and receive redressal. Communicates all information to Floor Supervisor on daily basis. Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment, timely & prompt assistance, optimizing waiting time