Operations Senior Manager - Farah Experiences
Posted on :
22-10-2024
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1 Vacancy
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Job Description
Job Scope:
General Scope:
- Supervise and evaluate the team including recruitment training development plans and all departmental policies.
- Maintain departmental health & safety documents policies procedures and performances standards to ensure these are up to date correct and propose changes as appropriate.
- Implement strategies to maintain improve guest satisfaction survey happiness survey and mystery shopper.
- Openly communicate appropriate and useful information through various channels to include department meetings and briefings.
- Motivate colleagues through the effective implementation of incentive and recognition and rewards programs.
- Handle any routed guest complaints take corrective action and route related communications to appropriate colleagues.
- To manage any emergency situations that may arise in order to minimize possible damage loss or injury to any guests colleagues or company property.
- Prepare the annual operating and capital budget.
- Participate in the park duty manager program.
- To fulfill any additional tasks / projects as required.
Financial Accountability:
- To develop the department Budget/OPEX/CAPEX annually.
- Analyze control and monitor/report operating expenses and labor expenses.
- To maintain building facilities equipment and supplies in order to minimize damage reduce waste and control costs.
- Approves purchases per institutional procurement policy.
- To actively seek and implement other products and packages to increase other park revenue.
Rides & Attractions Specific:
- Manage the departmental budget to establish proper ordering of necessary supplies.
- To manage overall daily operation readiness while maintaining integrity of ride systems.
- To occasionally take part in the department duty manager program (OPS 1) for the Operations department.
- Work closely with the Health and Safety department on safety initiatives that benefit the wellbeing of the guests and colleagues.
- Actively participate in safety related trainings for the Rides and Attractions team. Implement strategies to improve operational systems.
Essentials:
- Higher secondary or equivalent
- Minimum 3 years experience leading teams within a theme park hospitality or retail environment with demonstrated success.
- Must be available to work varying shifts/hours based on business need to include opening mid and closing shifts nights weekends and holidays.
- Worked in the leisure/entertainment industry for a minimum of 5 years.
- Excellent interpersonal and communication skills.
- Strong leadership skills
- Able to work independently
- Excellent guest services skills
- Excellent decisions making skills
- Ability to tactfully handle stressful situations
- Maintain confidentiality and respect and observe company protocols
- Computer skills able to prepare basic reports in excel presentations in power point
- Basic financial skills and knowledge (P&L) Excellent spoken and written English skills
Desirable:
- Bachelors degree in relevant subject
- Working at Height (OSHAD compliant) qualification
- Advanced financial skills (P&L) and ability to prepare and manage a budget
- Develop team for social and cultural events
- Ability to speak additional languages
This job has been sourced from an external job board.
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