Operations Senior Manager - Farah Experiences

Job Scope:

General Scope:

• Supervise and evaluate the team including recruitment training development plans and all departmental policies.
• Maintain departmental health & safety documents policies procedures and performances standards to ensure these are up to date correct and propose changes as appropriate.
• Implement strategies to maintain improve guest satisfaction survey happiness survey and mystery shopper.
• Openly communicate appropriate and useful information through various channels to include department meetings and briefings.
• Motivate colleagues through the effective implementation of incentive and recognition and rewards programs.
• Handle any routed guest complaints take corrective action and route related communications to appropriate colleagues.
• To manage any emergency situations that may arise in order to minimize possible damage loss or injury to any guests colleagues or company property.
• Prepare the annual operating and capital budget.
• Participate in the park duty manager program.
• To fulfill any additional tasks / projects as required.

Financial Accountability:

• To develop the department Budget/OPEX/CAPEX annually.
• Analyze control and monitor/report operating expenses and labor expenses.
• To maintain building facilities equipment and supplies in order to minimize damage reduce waste and control costs.
• Approves purchases per institutional procurement policy.
• To actively seek and implement other products and packages to increase other park revenue.

Rides & Attractions Specific:

• Manage the departmental budget to establish proper ordering of necessary supplies.
• To manage overall daily operation readiness while maintaining integrity of ride systems.
• To occasionally take part in the department duty manager program (OPS 1) for the Operations department.
• Work closely with the Health and Safety department on safety initiatives that benefit the wellbeing of the guests and colleagues.
• Actively participate in safety related trainings for the Rides and Attractions team.
Implement strategies to improve operational systems.

Essentials:

• Higher secondary or equivalent
• Minimum 3 years experience leading teams within a theme park hospitality or retail environment with demonstrated success.
• Must be available to work varying shifts/hours based on business need to include opening mid and closing shifts nights weekends and holidays.
• Worked in the leisure/entertainment industry for a minimum of 5 years.
• Excellent interpersonal and communication skills.
• Strong leadership skills
• Able to work independently
• Excellent guest services skills
• Excellent decisions making skills
• Ability to tactfully handle stressful situations
• Maintain confidentiality and respect and observe company protocols
• Computer skills able to prepare basic reports in excel presentations in power point
• Basic financial skills and knowledge (P&L)
Excellent spoken and written English skills

Desirable:

• Bachelors degree in relevant subject
• Working at Height (OSHAD compliant) qualification
• Advanced financial skills (P&L) and ability to prepare and manage a budget
• Develop team for social and cultural events
• Ability to speak additional languages