Reliability Specialist

Roles and responsibilities

The job holder will be responsible to provide excellent customer service standards and ensure customers’ inquiries are efficiently fulfilled.

Key Responsibilities:

• Support section head in achieving the assigned liability targets and align efforts with the company’s overall objectives, strategies, and policies.
• Assist the team in daily operations by providing guidance, troubleshooting challenges, and fostering a collaborative work environment.
• Support the manager in executing departmental strategies and assist in developing detailed reports, presentations, and data analysis to track performance.
• Responsible for customer inquiries via phone, email, and in person. Address issues calmly and professionally to ensure swift resolution, escalating complex issues when necessary.
• Maintain accurate records of customer interactions and transactions, ensuring the tracking system is updated and readily accessible for review.
• Work closely with other departments to ensure customer satisfaction and smooth workflow processes across teams.
• Recommend improvements to optimize departmental operations.
• Adhere to established communication procedures, guidelines, and policies to maintain consistency and quality in service delivery.
• Support the legal department with required information for legal issues and court cases to ensure timely and accurate legal processing.

Candidate Qualifications, Experiences & Skills:

• Bachelor’s degree in Business Administration or a related field.
• Min 2-4 years of experience in liabilities management, customer service, or a related field within the financial/commercial sector.
• Well versed in CRM systems, financial tracking tools, and MS Office Suite (Word, Excel, PowerPoint).
• Ability to analyze data, generate insights, and suggest solutions for improving operations.
• Excellent verbal and written communication skills, with the ability to explain complex issues clearly to customers and colleagues.
• Strong skills in handling customer inquiries, resolving issues, and maintaining a professionalism under pressure.
• Ability to handle multiple tasks simultaneously.
• Meet deadlines in a fast-paced environment.
• High level of accuracy in tracking reports, maintaining records, and drafting documentation for management approval.

Desired candidate profile

• Financial Acumen: Deep understanding of financial principles, particularly related to liabilities, debt management, and financial risk.

• Risk Management: Ability to identify, assess, and mitigate financial risks associated with liabilities, including interest rate risk and credit risk.

• Strategic Planning: Skills in developing and implementing strategies to manage and optimize liabilities in alignment with organizational goals.

• Regulatory Knowledge: Familiarity with relevant regulations and compliance requirements affecting liabilities, such as banking and financial regulations.

• Data Analysis: Proficiency in analyzing financial data and metrics to inform decision-making and assess the performance of liabilities.

• Debt Structuring: Expertise in structuring debt instruments, including bonds, loans, and credit facilities, to achieve favorable terms and conditions.

• Cash Flow Management: Understanding of cash flow dynamics and the impact of liabilities on liquidity and operational funding.

• Communication Skills: Excellent verbal and written communication skills to convey complex financial concepts to stakeholders and negotiate with creditors.

• Stakeholder Engagement: Ability to build and maintain relationships with key stakeholders, including investors, lenders, and regulatory bodies.

• Leadership: Strong leadership skills to guide teams in managing liabilities effectively and fostering a culture of financial prudence.

• Problem-Solving: Strong analytical and problem-solving abilities to address financial challenges and develop innovative solutions.

• Project Management: Skills in managing projects related to liabilities, ensuring timely execution and alignment with organizational objectives.