Outlets Manager
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
- Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
- Long Term planning to create initiatives that furthers the outlet overall goal
- Assessing and analysing outlet budgets to find ways to minimize expenses optimize profits
- Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
- Identifying of opportunities to expand or shift course in order to take advantage of changes in the market
- Monitor the reservation status and communicate with culinary team
- Plan and control manning to meet business needs and according to budget
- Work with Talent & Culture to recruit suitable colleagues
- Control outsource labour supply casual labour and overtime
- Communicate with team during daily briefings and conduct monthly department meetings
- Ensure regular training and retraining when needed
- Maintain service standards and procedures for the outlet and to ensure that they are achieved and followed by
- Ensure hygiene and food safety compliance in the outlet and related areas
PROVIDE MEMORABLE DINING EXPERIENCE THAT EXCEEDS GUESTS EXPECTATIONS
- Lead the F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
- Lead a Heartist approach to guest experience/service with the F&B team
- Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
- Work closely with the culinary team to maintain food quality and to create attractive food products that support the image of the outlet/hotel and incremental business volume
- Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
- Focus on the dining experience for LCAH members
ACCOMPLISH Cost Containment and Profit Enhancement
- Implement monitor train and maintain control measures to impact food costs beverage costs labour costs and operating supply costs for the outlet and to be in line of budget
- Plan implement and measure profit enhancement programmes constantly in the areas of menu engineering profit contribution revenue generation productivity pricing and costing for products used in the outlet
- Interpret financial reports: create and implement plans or promotion to improve profits for the outlet
- Compile financial data and use the data to coach the service team how to use suggestive selling to improve the overall financial performance
MANAGEMENT AND LEADERSHIP OF THE F&B TEAM
- Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise
- Recruit develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
- Support the F&B team to be consistent in service use a collaborative enabling leadership style have regular team meeting
- Drive consistent service and process improvement be entrepreneurial
- Use the performance review process to identify and develop talent for growth management performance issues using a coaching styles
INVOLVEMENT AS A MEMBER OF THE HOTEL LEADERSHIP TEAM
- Interface the needs/requirements of other departments with the F&B Service: Laundry Property Maintenance Sales & Marketing Engineering Front Office Security Finance T&C and Culinary
- Provide a level of Safety & Security for all colleagues
- Develop own knowledge and skills to grow as a business partner and leader.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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