Night Manager - SO Uptown Dubai
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Job Description
CORE WORK ACTIVITIES
Monitoring Property Operations
Monitors and ensures compliance with all Guidelines to Operations.
Ensures supervisors maintain adequate levels of department supplies.
Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
Ensures employees are working in a safe environment.
Manages all periodend inventories.
Directs monitors and assists all overnight staff.
Ensures guest tracking scores and employee opinion survey goals are achieved.
Supporting Profitability and Revenue Goals
Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
Administers plans and actions to keep chargebacks and rebates to a minimum.
Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
Manages employee hours.
Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
Managing and Conducting Human Resources Activities
Promotes participation in property safetyrelated programs.
Monitors employee attendance and records absences/tardiness.
Promotes teamwork and employee morale.
Ensures all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
Keeps employees informed regarding new operational procedures standards or programs.
Ensures all employees have complete knowledge of emergency procedures.
Ensures constant communication takes place between employees supervisors and management.
Provides orientation for new employees and ensuring all information is entered into computer.
Helps direct supervisors to achieve their own development goals.
Encourages employee relations through gifts parties outings.
Creates incentives that will promote better service and profit for the property.
Assists operations manager in processing employee payroll weekly.
Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
At SO/ Uptown Dubai we do more than just deliver a service. We endeavour to think big go beyond expectation to make a positive impact that creates an unforgettable experience for our guests and our teams. Were all expected to show initiative empowerment and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests enquiries preparing reports operations or just sharing with a guest what is hot in Uptown from a guests perspective every exchange should feel seamless and effortless.
At all levels and positions within our organization our success is incumbent on a set of behaviours each of us are committed to. These include adhering to company policies and procedures maintaining confidentiality protecting company assets and upholding quality standards. Because were an avantgarde and stylish brand were also passionate about maintaining a professional uniform personal appearance and bespoke communications. There is no room for ego: come as you are humble and kind. At SO/ we work hard but make it fun.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
