Outlet Manager

Roles and responsibilities

Passionate about guest interaction, food and beverage? As an Outlet Manager, you will lead your team to create unforgettable Food & Beverage experiences for our guests.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
  

What You Will Be Doing

• You'll take care of resource planning, manage your team and support your team's development.
• Assist in leading, mentoring and training the Food & Beverage Operations team
• Supervise and delegate duties; Ensure brand standards are maintained as per our policies, SOP and quality measures are in place at all times.
• Ensure all Heartists are aware of the relevance and importance of their activities and how they contribute to the success of the department
• Work closely with the respective Chef de Cuisine to plan menus, prices and promotional events for the restaurant in order to maximize revenue generating opportunities.
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal
• Focused on guest feedback and always on go to improve the guest satisfaction scores
  

Qualifications

Your experience and skills include:

• Should have min. 2 years experience in a leadership role
• Degree in hospitality management / food & beverage
• Should have extensive beverage knowledge
• Service focused personality is essential and a passion for everything food and beverage
• Should have proactive approach with eye to details to ensure consistent service across the Restaurant.
• Experienced in all aspects of Restaurant Service
• Strong interpersonal and problem solving abilities and the ability to lead by example

Desired candidate profile

An Outlet Manager is responsible for overseeing the operations of a specific dining or beverage outlet within a hotel, restaurant, or similar establishment. Here are the key skills and responsibilities associated with this role:

Key Skills

1. Leadership: Strong ability to lead, motivate, and manage staff, fostering a positive team environment.

2. Customer Service: Excellent interpersonal skills to provide a high level of service and ensure guest satisfaction.

3. Financial Acumen: Understanding of budgeting, cost control, and revenue management to drive profitability.

4. Communication Skills: Effective verbal and written communication for interacting with staff, guests, and management.

5. Organizational Skills: Ability to manage multiple tasks, schedules, and priorities efficiently.

6. Problem-Solving: Quick thinking to address operational issues or guest complaints effectively.

7. Knowledge of Food and Beverage: Familiarity with menu offerings, including food and drink preparation, service standards, and industry trends.

8. Training and Development: Skills in training staff and fostering their professional growth.

9. Attention to Detail: Ensuring high standards of cleanliness, service, and presentation.

10. Marketing Skills: Ability to promote the outlet through marketing strategies and special events.

Responsibilities

• Overseeing daily operations of the outlet, including staff management, scheduling, and training.
• Ensuring high standards of service, quality, and cleanliness are maintained.
• Managing financial aspects, including budgeting, cost control, and inventory management.
• Developing and implementing strategies to enhance guest experience and increase revenue.
• Collaborating with the kitchen and bar staff to create and update menus based on customer preferences and seasonal ingredients.
• Handling guest inquiries, feedback, and complaints professionally and promptly.