Office Services Assistant

Roles and responsibilities

To organise, hygienically clean and personalise the A380 Shower Spas with the objective of ensuring each First Class customer who uses this unique onboard feature is delighted by the experience.

The primary area of responsibility is Shower Spa cleanliness and personalisation, however, maintenance of First, Business and Economy Class lavatories, First and Business Class Lounges and general cabin areas is also a responsibility of this role, all to project a positive company image to our customers.

The role is to clean designated aircraft areas and does not overlap with or replace normal Cabin Crew service duties. The CSA will report to the Purser, or the Cabin Supervisor, should the Purser be on crew rest or otherwise unavailable. This role requires travelling.

Job Outline

Performs inventory control function confirming products are loaded in the correct quantities. This to ensure onboard facilities can be correctly serviced, in-flight replenishments can be made and a wide range of products will be available for customers to select from in using the facilities.

• To check Shower Spa and lavatory cleanliness prior to passenger boarding placing appropriate amenity items to prepare for passenger use.
• To “Personalise the Shower Spa” for each customer at the allocated time from the Shower Spa Reservations System, with selected products displayed in the appropriate manner to delight customers who are using the facility.
  

Qualifications & Experience

Qualifications:

• High School Diploma or equivalent.
• Experience: - A minimum of 2 years customer service experience with an international hotel chain/airline/world class service provider.
• Experience working in Hospitality Industry within housekeeping department would be an advantage.
• Knowledge/skills: - Must be fluent in written and spoken English.
• Minimum height of 160 cm and Arm reach of at least 210cm (on tip toes).

Desired candidate profile

As a Cabin Services Assistant, several key skills are essential for success in the role. Here are some important ones:

1. Customer Service: Strong interpersonal skills to provide excellent service and address passenger needs and concerns.

2. Communication: Clear and effective verbal and written communication skills to interact with passengers and crew.

3. Attention to Detail: Ability to notice and attend to details in cabin cleanliness and passenger requests.

4. Teamwork: Collaborating effectively with other cabin crew and departments to ensure smooth operations.

5. Problem-Solving: Quick thinking and adaptability to resolve issues that may arise during flights.

6. Time Management: Efficiently managing time to complete tasks within tight schedules.

7. Safety Awareness: Understanding and adhering to safety protocols and procedures.

8. Multitasking: Handling multiple responsibilities simultaneously, especially during busy service periods.

9. Cultural Sensitivity: Respecting and understanding diverse backgrounds of passengers.

10. Physical Stamina: Ability to perform physical tasks, including lifting and moving items, often for extended periods.

Developing these skills can enhance performance and contribute to a positive experience for passengers and crew alike.