Sales Team Lead

Roles and responsibilities

• Must have experience in retail for atleast 4-5 years
• Retail experience preferably from Furniture & Home Furnishing background for a minimum of 3 years
• Team management experience for atleast 3 years
• Age not more than 35 years
• Available in UAE
• Arabic fluency is preferred
• Flexible to work anywhere in UAE

Job description:

Customer Focus

• Lead by example and ensure that the floor staff greet and approach customers to offer assistance

• Implement a high standard of customer focus through timely and effective resolution of customer queries in line with the company policy

• Proactively meet with customers to discuss their shopping experience and provide feedback and support to the Sales Manager in possible customer service improvement

• Monthly monitoring of mystery shopper feedback, addressing all key areas of concern

.

Support customer queries/escalations

Commercial Performance

• Ensure achievement and maximization of department sales through regular monitoring of sales and department specialists

• Drive department KPIs, Average Transaction Value and Basket Size

• Maximize sales per sq. m. through effective management of sales versus space

Offer

• Ensure high retail standards are maintained through daily opening and closing checklist and implementation of necessary actions in-store in a timely manner

• Ensure 100% compliance to latest RPVM standards through effective product display in accordance with defined standards, appropriate management of damaged items and correct replenishment levels

• Ensure highest standards of health and safety are maintained in the department

• Work in closer collaboration with the Sales Manager on all products with respect to price, quality and customer feedback

• Ensure Sales and Promotions for the department is driven as per the Trading Calendar effectively with appropriate focus on sales of discontinued products

• Ensure Min/Max quantities and Furniture Matrix for all products with accurate information is maintained on the Store Inventory Management system

• Ensure 100% representation of K lines in department through close collaboration and regular feedback to the In-Store Retail Logistics Manager

• Ensure regular cycle count for the department in line with the Company guidelines
• Ensure that Shrinkage for the department is within the defined norms and agreed standards

• Ensure effective display of top sellers and slow sellers to improve sales contribution

People

• Ensure seamless induction and on boarding of new hires and provide necessary support and guidance to the new joiners

• Ensure consistent communication to the team on store and department results through daily business updates providing clear instructions to drive performance

• Drive engagement and motivation in the team through fast resolution of work related issues and grievances

• Ensure that the customer service training for the department team is duly completed

• Conduct regular product training to ensure clear understanding of features, selling skills and after sales service

• Ensure that the department team is well trained on systems usage (SIM etc.) to obtain requisite information and provide necessary assistance to customers

• Responsible for Performance Management of Sales staff through timely KPI setting, mid-year and annual performance reviews

• Provide on the job coaching to all staff in the department

• Lead and mentor the team to ensure an outstanding shopping experience for the customer

Desired candidate profile

A Sales Team Lead is responsible for overseeing a sales team and driving sales performance to achieve organizational goals. Here are the key skills and responsibilities associated with this position:

Leadership Skills

1. Team Management: Leading, motivating, and developing the sales team to reach their individual and collective targets.
2. Performance Coaching: Providing ongoing feedback and coaching to team members to improve their sales techniques and effectiveness.

Sales Strategy

1. Sales Planning: Developing and implementing sales strategies to meet or exceed sales targets.
2. Market Analysis: Analyzing market trends and competitor activity to identify opportunities for growth.

Communication Skills

1. Clear Communication: Effectively communicating goals, expectations, and performance metrics to the team.
2. Client Interaction: Engaging with key clients and stakeholders to build relationships and drive sales.

Reporting and Analysis

1. Performance Tracking: Monitoring sales performance metrics and providing regular reports to upper management.
2. Data Analysis: Analyzing sales data to identify trends, strengths, and areas for improvement.

Goal Setting

1. Target Establishment: Setting realistic and achievable sales targets for the team, aligned with overall business objectives.
2. Motivation: Creating a motivating environment that encourages team members to meet and exceed their goals.

Training and Development

1. Onboarding: Assisting in the recruitment and training of new sales team members.
2. Skill Development: Identifying training needs and facilitating ongoing professional development opportunities for the team.

Customer Focus

1. Client Relationships: Building and maintaining strong relationships with customers to foster loyalty and repeat business.
2. Customer Feedback: Gathering and analyzing customer feedback to improve sales strategies and customer service.

Problem Solving

1. Issue Resolution: Addressing challenges that arise within the sales process and providing solutions.
2. Adaptability: Adjusting strategies in response to changing market conditions or customer needs.

Collaboration

1. Cross-Department Cooperation: Collaborating with marketing, product development, and other departments to align efforts and support sales initiatives.
2. Team Building: Fostering a collaborative team culture that encourages open communication and shared success.

Technology Proficiency

1. CRM Systems: Utilizing customer relationship management (CRM) systems to manage leads, track sales activities, and analyze performance.
2. Sales Tools: Leveraging sales tools and technologies to enhance efficiency and effectiveness.