Visitor Experience Coordinator UAE national

Organizational Competencies are:

Customer Service

Demonstrates commitment to customer service and fulfills internal/external customer/visitor requests responds to questions and proactively analyses anticipates and addresses customer needs to ensure customer satisfaction.

Industry Knowledge

Demonstrates handson knowledge in the sector/industry ecosystem value chain and trends including awareness of trends related to special interest groups or target audiences.

DCT Cultural Sector Knowledge

Demonstrate up to date knowledge on Culture in Abu Dhabi and his/her site Programmed and events. Strongly promoting the department offerings to the visitors.

Technical Competencies are:

Activity Coordination

Manages activities and initiatives from beginning to end ensuring they are organized coordinated and completed according to expectations and standards.

Process Improvement

Knowledge of process development best practices and ability to recommend improvements to make processes run more efficiently and effectively.

Computer Skills

Microsoft Word Excel and Outlook and other programs.

Communication Skills

Present strong communication skills in Arabic English and other languages

Visitor Experience Skills

Dealing directly with the public in different sectors such as a museum school visitors and cultural sites and in the Arts Culture or Tourism sector

Billing/Revenue Operations

Understands DCT s Finance related processes and systems and implements controls to ensure that transactions are processed correctly and in a timely manner.

Sales and Distribution

Ability to execute a sales and distribution process in an effective and efficient manner with a focus on expanding distribution channels and maximizing sales.

Requirements

Behavioral Competencies

Broad Mindset

Shares a clear picture of the entitys strategy; translates entitys strategy into objectives for self or team. Takes a broad longterm perspective sees future opportunities and develops innovative ways of doing things.

Builds Sustainable Relationships

Builds trusted relationships and partnerships working collaboratively with others to meet shared objectives. Friendly and motivated with a positive attitude.

Develops Self

Builds own selfawareness through feedback and reflection & takes responsibility for personal development. Learn on Culture in Abi Dhabi and promote it to visitors.

Drive Accountability

Holds self and other accountable to meet commitments and create a performancedriven culture.

Inspires & Enables Others

Leverages effective communication skills to inform influence and inspire others and enables others to support superior performance.

Makes Effective Decisions

Gathers and uses analysis insight different inputs and experience to make high quality and timely decisions.

Shapes & Initiates

Plans and priorities work ensures that everyone is aligned and action can be initiated without unnecessary delay.

Uses Resources Efficiently

Uses budgets time people and other resources wisely to reduce waste and optimize investment

Flexible

Adaptable to sudden situation changes and willing to work on different tasks as and when required

Selfmotivated