Food Beverage Guest Relation

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Has a good knowledge of the restaurant's sitting arrangements
• Comply with hotel security, fire regulations and all health and safety legislation
  
  

What are we looking for?

A Food & Beverage Guest Relation serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills (oral and Written)
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams