Editor In Charge

• Ensure Cash counters are operational to support business requirements
• Provide service to all customers as per established ARIE standards
• Communicate regulations and norms regarding transactions in a professional manner
• Provide advice and guidance about ARIE Products & Services to customers as and when necessary
• Achieve minimum 'Wait' time and 'Serve' time and aim for reducing the TAT
• Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities
• Ensure Customer Complaints/Feedbacks are addressed as per Company norms, and resolve Queries that have been escalated by branch staff

Financial / Sales

• Ensure optimal profit margins are maintained for transactions
• Solicit referrals and initiate cross-selling opportunities to existing customers
• Play a proactive role in customer accusation and retention activity
• Ensure exchange rates for branch operations are determined and monitored to ensure optimal profit margins and customer satisfaction
• Prepare periodic, report on Competition Analysis and take appropriate action to improve the business and customer satisfaction
• Solicit referrals and initiate cross-selling opportunities to existing customers

Compliance

• Handle Foreign Currency, Remittances, and other customer transactions as per company policies & procedures
• Ensure assigned work activities are carried out as per Company policies and procedures
• Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned 'Till' is accurately tailed/balanced and appropriately handled as company policies & procedures
• Manage Cash in Branch by maintaining adequate balances, efficient sourcing and disposal of currencies, and depositing cash to bank
• Responsible for security of Financial instruments such as Drafts, Cheques and Travelers Cheques