Customer Service Representative

Job Description:

• The City of Los Angeles (city) is in the process of mailing out about 1 million information cards to the city residence regarding the planed sewer rate adjustment.
• The city is expecting the public to call if they have questions or need more information on the planned rate adjustment.
• The role of the Operations Specialist is to answer the calls from the public and provide them with additional information and answer their questions.
• After each call, the Operation Specialist will document the caller information and their question in a format to be provided by the city, such as google or excel spreadsheet.
• All calls will be received and answered on-line. The call documentation will also be done online.
• The City will train the specialists for a duration of about 2 weeks on how to log-in to the system, how to answer the call, answers to all potential questions, and when to escalate to a supervisor.
  

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people
  

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.