Duty Manager
Posted on :
27-10-2024
Employer Active
1 Vacancy
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Job Description
- Support our company’s philosophy and company culture through the use of the 11 Pillars and Departmental Legendary Quality Experiences, on a daily basis, to ensure Guest Satisfaction and the achievement of our Mission Statement.
- Ensure proper, efficient and profitable functioning of the Front Office, which includes Reception, Cashiers and Concierge.
- Ensure a warm and genuine arrival and departure experience.
- Ensure that all Guest Service Executives/Agents are groomed according to hotel standards.
- Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
- Attends to and investigate complaints, address the department concerned and respond to guest.
- Raise accurate and detailed log entries for all incidents and occurrences in the hotel.
- Handle guest complaints and comments relating to the department tactfully.
- Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
- Ensures that last minute changes to the departments roster are coordinated and appropriate to ensure a smooth operation.
- Liaise with the Front Office Manager, Guest Relations Manager and Chief Concierge to co-ordinate on staffing levels according to daily movements
- Ensure that Legendary Quality Standards, policies and procedures of MOAUH are properly understood and followed through.
- Drives the team on a daily basis towards the hotels Key Performance Indicators, including upselling and Fans of MO signups.
- Identify quality improvement trends and effectively communicate issue to the Assistant Director of Rooms.
- Initiates new procedures to increase efficiency, productivity and maximum guest satisfaction.
Employment Type
Full Time
Department / Functional Area
Key Skills
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