Key Responsibilities:
System Setup: Configure Dialer (CRM) software for team use.
Training: Onboard and train new team members.
Quality Assurance: Conduct regular quality analysis to maintain high service standards.
VIP Customer Engagement: Engage with VIP users for feedback, upselling, new product signups, and retention.
Team Management: Effectively handle escalations, daily reporting, and manage team incentives.
Recruitment Support: Assist in the hiring process for new team members.
Required Qualifications:
Bachelor's or Master's degree in any field.
Exceptional communication skills in both English and Hindi.
Department / Functional Area
Helpdesk / Customer Service / Telecalling