Team Lead Tele-sales Support

Key Responsibilities: System Setup: Configure Dialer (CRM) software for team use. Training: Onboard and train new team members. Quality Assurance: Conduct regular quality analysis to maintain high service standards. VIP Customer Engagement: Engage with VIP users for feedback, upselling, new product signups, and retention. Team Management: Effectively handle escalations, daily reporting, and manage team incentives. Recruitment Support: Assist in the hiring process for new team members. Required Qualifications: Bachelor's or Master's degree in any field. Exceptional communication skills in both English and Hindi.