Logistics - Customer Service Representative

Key Competencies:

• Operational skills – in the step-by-step processes of the operation and knowledge of the fundamentals of the business.

• Customer service - understanding of customer needs, maintenance of good relationships, ability to support and solve customer issues and handle complaints.

• Positive attitude - towards work and the environment in general, to deliver the service requested of the company.

• Communication skills – to interact effectively, within and outside GAC, using the English language.

• Accountability & dependability - take personal responsibility for the quality and timeliness of work and achieving results with minimal oversight.

• Teamwork & collaboration – to work cooperatively with colleagues to complete tasks and involve others through effective liaison and trust-building.

• Customer focus – to work with internal and external customers to identify their expectations and shared business objectives.

• Self-management – complete high volumes of work, keeping a rapid pace without sacrificing accuracy.

• Stress tolerance - maintain composure in highly stressful or adverse situations.

Minimum Qualifications and Other Requirements:

• Graduate of business-related courses

• Proficient knowledge of computers especially in MS Office - Excel & Outlook

• Good English communication skills – both written and spoken

• Minimum 5 years’ extensive experience in same role

• Good work ethic to comply with company policies and procedures

• Cultural awareness to work with people from diverse cultures and backgrounds