Consultant Dialer ociate
Posted on :
30-09-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Day-to-day Dialer management (Agent, Campaign, Report, Recording & Problem Management)
- Work closely with the Operations/WFM to understand strategy for programs.
- Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel / departments / vendors.
- Perform daily checklist and review of logs generated by Dialer systems. yze dialer-output data to identify potential problems and issues
- Ensure SLAs & accuracy of all Dialer related activity and reporting.
- Monitor and adjust the performance of dialer systems
- Develop and manage strategy to run outbound campaigns, ensuring the saturation and penetration targets are achieved
- Support Business with strategic data ytics projects, deep dives, simulation, etc. to deliver Insights to business leaders
- Digitize & Automate the MI reports, data capture, workflows etc., through competent BI Solutions to have efficiency gains
- Collaborate with internal and external partners to maximize the achievement of business goals.
- Ensure intraday/real-time Dialer and Campaign management per SOPs, to best meet Service targets
- Monitor the dialer and agents' performance, ensure adherence to schedules, improve staffing balance & manage overall operational performance on a real time basis
- Work in collaboration with Planning and BI teams to ensure service delivery
- Proactively flag off threats to service targets and collaborate with Operations PoCs to come up with mitigation plans
- Act as a backup for team members to ensure smooth functioning of work as and when required
Employment Type
Full Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
