Server - Suq

Were looking for a Billing & Customer Enquiries Officer who processes and activates new accounts, additions to existing accounts, and issues passes. To make your application easier, we made you a checklist that includes important information about this role.

• Employment Type: Full-time
  
• Schedule: Day shift
  
• Work Arrangement: Onsite
  

• Process cancellations on existing accounts and collection of passes
  
• Process suspension credit notes
  
• Reissue lost passes, investigate, and resolve faulty pass issues
  
• Update database with approved rate increases and advise customers by letter
  
• Process approved rate adjustments and calculated and processed any necessary credit notes
  
• Process approved miscellaneous credit notes
  
• Maintain customer billing details and action requested variations
  
• Develop and maintain a working relationship with Car Park Area Managers, Car Park Supervisors, Car Park Security and National Control Room Staff
  
• Work closely with State CRM to maintain and update shared template files
  
• Assist operations and internal audits with regular car park audits
  
• Manage incoming telephone calls, faxes and emails according to Process Statements
  
• Maintain up-to-date customer service policies and procedures
  
• Assist with special projects as required and directed Pass Maintenance
  
• Other duties as directed by Supervisor as appropriate
  
• Filing contracts and correspondence
  
• Complete daily workflow spreadsheet
  

Requirements

You will have previously worked within Finance/customer service with knowledge of processes in a Contact Centre, Service Centre, shared service, corporate, or managed service environment. This is a transaction-based role with a focus on customer service; therefore you will need to have a passion for processing a high volume of transactions along with excellent customer service.

• Be a quick learner, be tech savvy and become familiar with various systems and technology
  
• Enjoy problem-solving different customer issues and getting to the bottom of things quickly and effectively
  
• Be enthusiastic and thrive under pressure whilst maintaining a high level of attention to detail
  
• Communicate effectively both written and verbally
  
• Have excellent time management and organizational skills with the ability to do multi-tasks
  
• Able to navigate MS Office and Excel, knowledge of any CRM system is a plus
  
• Must be willing to work on our Ortigas site
  

Benefits

• HMO coverage
  
• Prime Office Locations (Easy access to MRT stations, restaurants, and banks)
  
• Standard government and Emapta benefits
  
• 20 days annual leave
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Fun employee engagement activities