Customer Service Sup....
Customer Service Supervisor 5 years experience required
Posted on :
06-01-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 2436364
Education: Bachelor s degree or above. Also Completion of customer service training programs or relevant certifications may be beneficial.
Languages:
Fluent English is a must for all (Reading & Writing)
Other Spoken Languages needed are Arabic Japanese Indian Filipino German Russian Farsi.
Operations:
Warmly welcoming customers and visitors.
Understanding the operations and be able to assist clients by providing information about the products services.
Responding to customer inquiries & complaints in person via phone via email vis system.
Resolving customer issues concerns or complaints in a timely and efficient manner or escalating complex issues to the appropriate department or supervisor as needed.
Engaging with customers to build rapport and enhance their overall experience.
Encouraging customer feedback and addressing any issues proactively.
Monitoring and ensuring the security and safety of the premises and following security protocols and addressing any security concerns.
Coordinating & communicating with the relevant Business departments in a clear and concise manner to meet customer needs.
Maintaining accurate records of customer interactions and relevant information through the Daily Log System.
The Agents are liable to keep all the Companies information (location employee details contact numbers) in complete discretion and confidentiality.
Managing multiple tasks simultaneously such as answering phones attending to visitors and handling administrative duties.
Communicating effectively with colleagues to share information and updates whenever needed.
The Agents Supervisor to maintain one file with all details and is responsible for updating the same.
Responding calmly and efficiently in crisis situations and follow established protocols for emergency procedures.
Keeping the front desk area clean organized and presentable.
Ensuring that promotional materials or displays are up to date.
CUSTOMER SERVICE
Employment Type
Full Time
Key Skills
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