Reservations Agent

• Take reservation of the guests and ensure to follow brand standard.
• Receive and record customers dining reservations and maintain the information in the system accurately.
• Maintains knowledge of menu , events , special offerings at the restaurant.
• Inform General Manager for waiting list.
• Ensure all calls are taken on time without any delay to the customer.
• Maintain clean and organized reservation area.
• Observe proper grooming and personal hygiene at all times.
• Assist Hostesses / Hosts when needed.
• Manage event related work by working closely Sales & Marketing Manager.
• Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations.
• Handles guest problems and complaints.
• Attend all regular departmental briefings and contribute to an open communication within the assigned team.
• Performs other duties pertinent to this job as assigned.

Qualifications

• Minimum 2 years of experience in similar position in hospitality industry and in a similar concept, preferred but not limited to.
• Good in English, knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Good communications and interpersonal skills.
• Basic computer skills (Recommended to have previous experience in restaurant software).
• Customer oriented with a positive attitude and smiling face.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Friendly and approachable.