Front Desk Agent
Front Desk Agent
Posted on :
30-06-2024
Employer Active
1 Vacancy
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Job Description
- Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the standards.
- Upon check-in, register guests, assign rooms, and assist guests in completing the registration cards.
- Accommodate special requests whenever possible.
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
- Upon the departure of guests, process the guest check-out procedures.
- Receive payment from guests. Settle the guest account and give a copy of the invoice.
- Handle all front office cashier activities such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of the shift, balance their cash float.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and is not inclusive of issuing a safe deposit box, handling messages, or dealing with complaints.
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
- Possess a working knowledge of the room reservation procedures.
Employment Type
Full Time
Department / Functional Area
Key Skills
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