drjobs IT Specialist العربية

IT Specialist

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1 Vacancy
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Jobs by Experience drjobs

2 - 2 years

Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Responsibilities:

• Communicate and solve customers problems via phone, email, live chat and face-to-face meetings.

• Overall end-user IT support on day to day IT related tickets

• Assisting with product launches & technical support on necessary operations within Kitopi.

• Ensuring tickets are picked in a timely manner making sure they are resolved correctly without breaching the SLA

• Troubleshooting system issues and escalating them to support teams if needed

• Assemble and reassemble IT hardware.

• Documenting user manuals on process flows and new requirements after coordinating with teams on new features

• Ensuring all processes are being followed daily

• Handle on/off site computer hardware and network problem at any point of time

• Implementation and training staff on all new products/features

Employment Type

Full Time

Company Industry

Restaurants / Catering / Food Services

Department / Functional Area

IT Software

Key Skills

About Company

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