IT Specialist

Responsibilities:

• Communicate and solve customers problems via phone, email, live chat and face-to-face meetings.

• Overall end-user IT support on day to day IT related tickets

• Assisting with product launches & technical support on necessary operations within Kitopi.

• Ensuring tickets are picked in a timely manner making sure they are resolved correctly without breaching the SLA

• Troubleshooting system issues and escalating them to support teams if needed

• Assemble and reassemble IT hardware.

• Documenting user manuals on process flows and new requirements after coordinating with teams on new features

• Ensuring all processes are being followed daily

• Handle on/off site computer hardware and network problem at any point of time

• Implementation and training staff on all new products/features