Assistant Guest Services Manager

Responsibilities:

• To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation.

• To maintain open line of communication and co-ordination with related departments to ensure customers requests and complaints are handled effectively and efficiently.

• To reflect a cultural awareness of different nationalities with managing a fair and not discriminating approach.

• Is fully knowledgeable of all services and amenities available in the hotel.

• Adheres to health and Safety policies.

• Set example in grooming standards at all times.

• Is dedicated to assist in training of the Front Office Team to deliver excellence in all areas.

• To coordinate that all the Guest History files are well maintained by supervising maintenance of Guest History records and carrying out regular spot checks on the quality and usefulness of the information.