Operations Excellence Manager

Responsibilities:
• Work on Customer escalations. Identify issues and fix them. Use Amazon’s tools to problem solve and validate solutions.
• Recommend business actions based on analytical findings. Includes defining new metrics, techniques, and strategies to improve the metrics.
• Writes effective functional specifications based on business requirements.
• Set up & manage metrics for processes such as Refunds, Disbursements etc. for all payment methods (Success Rate, SLA etc.)
• Understand how the payments systems work from the core, to the design & capabilities.
• Lead programs to drive automation of manual efforts throughout the end to end business process.
• Identifies key milestones. Documents and manages project schedule with input from program/project team.
• Delivers medium to large scale projects from initiation through delivery.