drjobs Senior Manager Operations العربية

Senior Manager Operations

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Emirati

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

  • Supervise and evaluate the team including recruitment, training, development plans and all departmental policies.
  • Maintain departmental health & safety documents, policies, procedures and performances standards to ensure these are up to date, correct and propose changes as appropriate.
  • Implement strategies to maintain, improve guest satisfaction survey, happiness survey and mystery shopper.
  • Openly communicate appropriate and useful information through various channels to include department meetings and briefings.
  • Motivate colleagues through the effective implementation of incentive and recognition and rewards programs.
  • Handle any routed guest complaints, take corrective action and route related communications to appropriate colleagues.
  • To manage any emergency situations that may arise in order to minimize possible damage, loss or injury to any guests, colleagues or company property.
  • Prepare the annual operating and capital budget.
  • Participate in the park duty manager program.
  • To fulfill any additional tasks / projects as required.

Financial Accountability:

  • To develop the department Budget/OPEX/CAPEX annually.
  • Analyze, control and monitor/report operating expenses and labor expenses.
  • To maintain building, facilities, equipment and supplies in order to minimize damage, reduce waste and control costs.
  • Approves purchases per institutional procurement policy.
  • To actively seek and implement other products and packages to increase other park revenue.
  • Bachelor’s degree in relevant subject
  • Working at Height (OSHAD compliant) qualification
  • Advanced financial skills (P&L) and ability to prepare and manage a budget
  • Develop team for social and cultural events
  • Ability to speak additional languages

Desired candidate profile

  • Manage the departmental budget to establish proper ordering of necessary supplies.
  • To manage overall daily operation readiness while maintaining integrity of ride systems.
  • To occasionally take part in the department duty manager program (OPS 1) for the Operations department.
  • Work closely with the Health and Safety department on safety initiatives that benefit the wellbeing of the guests and colleagues.
  • Actively participate in safety related trainings for the Rides and Attractions team.
  • Implement strategies to improve operational systems.

Essentials:

  • Higher secondary or equivalent
  • Minimum 3 years’ experience leading teams within a theme park, hospitality or retail environment with demonstrated success.
  • Must be available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays.
  • Worked in the leisure/entertainment industry for a minimum of 5 years.
  • Excellent interpersonal and communication skills.
  • Strong leadership skills
  • Able to work independently
  • Excellent guest services skills
  • Excellent decisions making skills
  • Ability to tactfully handle stressful situations
  • Maintain confidentiality and respect and observe company protocols
  • Computer skills, able to prepare basic reports in excel, presentations in power point
  • Basic financial skills and knowledge (P&L)
  • Excellent spoken and written English skills

Employment Type

Full-time

Company Industry

Accounting

Department / Functional Area

Operations Management

About Company

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