Duty Manager
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Job Description
Responsibilities:
• Responsible in ensuring the efficient operation in Front Office
• Ensure that all team members are properly trained
• To handle complaint / incidents / accidents occurring in the hotel when required
• To manage & motivate the teams to upsell and to make sure that the rates given are matching with the instructions received.
• To ensure that a pertinent/relevant shift's logbook is maintained updated and to check the logbook from the different sections of the Front Office
• Develops high quality relationships with guests throughout their stay, in order to encourage loyalty.
Employment Type
Full Time
