drjobs Call Center العربية

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1 Vacancy
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Jobs by Experience drjobs

2 - 2 years

Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Responsibilities:

  • Be in charge of running and managing the call center department daily
  • Set targets for all other call center agents to meet up with
  • Schedule and organize shift patterns for other team members to ensure that customers are - never left unattended to
  • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
  • Prepare forecasts and budgets for the call center
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  • Facilitate and organize training session if needed for the agents
  • Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
  • Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

Employment Type

Full Time

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

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