Contact Centers Jobs in UAE

JOB DESCRIPTION: JOB PURPOSE Lead the transformation of customer service operations as the Head of Call Center and Multichannel Operations. Develop strategies to centralize operations, shift towards digital-first self-serve interactions, and integrate customer insights across channel More...

Product Strategy & Roadmap Support in developing and executing product strategies and roadmaps focused on improving contact center operations. Identify opportunities for implementing AI, chatbots, and automation to enhance customer support and experience. Customer Experience More...

Role Description This is a full-time on-site role for a Sales Person focusing on Beauty & Cosmetic Centers at Dr. Nutrition in Dubai. The Sales Person will be responsible for connecting with customers, promoting natural beauty and cosmetic products, providing professional advice, and More...

Roles & Responsibilities Receive in-bound calls from customers through voice, email while maintaining established standards for number of calls, pick-up time, duration of call, quality of call etc. Handle customer complaints to the satisfaction of the customer within the defined auth More...

Key requirements; UAE Family book (Mandatory). Holding bachelor's degree with minimum GPA 2.8. Good communication skill in English is mandatory Location: Abu Dhabi

Roles and responsibilities . The main duty of a Contact Centre Agent is to respond to communication inquiries / complaints raised by Stakeholders as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales More...

Responsibilities: Hiring, training, and preparing call center representatives to respond to customer questions and complaints and trouble problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. More...

Roles and responsibilities The Lead Contact Center and CRM is responsible for overseeing the management and optimization of the organization's contact centre and customer relationship management (CRM) systems, specifically Genesys and Salesforce. This role involves ensuring seaml More...

Key Accountabilities: Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties. Answer calls within the agreed KPI (Key Performance Indicator) and to priorities calls in accordance with procedure. More...

Job responsibilities: Overview and support the unified contact center project to achieve quantitative and qualitative objectives. Support in managing the relationship with project Stakeholders (Internal & External) Reviews and Updates/Communications and Escalations. Revi More...

Job Details: Mandatory Skills - Strong in F5, Routing and Switching Job Description: Act as the subject matter expert in network architecture and solution engineering for all datacenter networking services such as load-balancing, DDI, WAN optimization, SDN/ACI, network BCP/DR, and cl More...

Responsibilities: Hiring, training, coaching, and leading call center representatives as they provide support for customers. Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fie More...

Key Responsibilities: Physical Data Center Management: Oversee the operation and maintenance of data centers, ensuring 24/7 availability and performance. Manage the installation, configuration, and maintenance of data center equipment. Ensure proper physical security measures More...

Join a dynamic French ETI made up of more than 300 employees spread across the globe. NOVAE is headquartered in Paris and is present throughout France, in its offices, training centers or digital and multimedia production centers (Bordeaux, Bayonne, Pau, Toulouse, Aix-en-Provence, etc More...

Job Summary & Purpose Responsible for resolving customers service or billing complaints by performing activities such as exchanging merchandise refunding money and adjusting bills. Check to ensure that appropriate changes were made to resolve customers problems. Contact customers More...

We are Systematix and we are looking for 4 experienced Sybase Database Administrators for our Saskatchewan-based client, to support production and non-production environments in a Digital & Information Services (D&IS) division for a six-month term with the possibility of exten More...

Job Title: Human Resource Officer Healthcare Industry Job Type: Full timePermanent Job Location: Abu Dhabi Position Overview: The HR Officer will play a crucial role in managing various HR functions including recruitment employee relations and compliance specifically within the health More...

Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and succes More...

Essential Functions: Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value added strategies and demonstrates the ability to proactively identify client needs related to healthcare trends. More...

nset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 58 venues and with presence in 17 countries with a commitment to More...