Senior Fraud Analyst - Triage

Job Role: Senior Fraud Analyst - Triage

Location: Abu Dhabi

Role Purpose:

• This is a fraud risk prevention role directly responsible for developing a center of excellence for Fraud Risk Prevention (FRP) by fostering the culture of FRP across ADIB Group.
• To detect control and minimize fraud incidents and fraud risks.
• To perform efficient fraud risk control job tasks and ensure adherence to approved policies and procedure.
• Review the suspicious cases referred to FRP.
• To provide prompt efficient and accurate guide/support to business units in relation to cases referred to FRP while maintaining an agreed service level agreement.
• To efficiently control fraud risks pertaining to the acquisition of all products and customers.
• To have strong problem solving analytical (including qualitative analysis) research and quantitative skills.
• Set up a Case Management framework and procedure to manage cases reviewed and assessed.

Key Accountabilities of the role:

Responsibilities:

• Handle the day-to-day cases of the Department to ensure cases referred are reviewed analyzed and clear responses given to Business units.
• Achieve agreed performance standards & escalate fraud risks as required by the Department Head.
• Detect application fraud by conducting application sampling on new acquisitions of all products.
• Conduct Fraud verifications & preliminary Investigations of incidents as per approved processes to ensure timely detection and recovery of fraud incidents and losses.
• Strengthen fraud risk controls of the 1st and 2nd line of defense by way of highlighting findings based on the reviews & preliminary investigations post sampling.
• Conduct sample checking and monitoring of contact point verification process conducted by internal staff & external vendors/agencies.
• Preparation and analysis of Fraud Risk Prevention MIS for timely identification and corrective action on areas of risk as evident from periodic MIS.
• Improved service delivery and satisfaction of customers and business partners by adherence to turnaround times on processes fraud control and other activities without compromising on risk.
• Exercise Due diligence while handling transactions/ queries / customer applications and instructions. Proactively identifying risk / fraudulent transactions and escalating the same as appropriate.
• Work closely with the UAE fraud forum to understand the pulse of the market from a risk perspective and the emerging fraud risks.

Risk and Control Governance:

• Consolidate reporting to all stakeholders.
• Conduct mystery shopping and seeding activities to detect fraud incidences and identify weak processes & vendors.
• Detect fraud incidents assess control standards by conducting sampling of records of various processes across functions sourcing channels and products.
• Maintain comprehensive MIS for the cases reviewed and actioned.

Operational & Fraud Risk Prevention Center of Expertise:

• Provide guidance and support to ORM stakeholders with respect to fraud risk prevention programs and assessments carried out.
• Acts as a Center of Excellence for education and advocacy of information on ADIB Groups Fraud risk prevention practices and programs to foster sound FRP in ADIB Group leading to embedding a fraud risk mind-set in the business.
• Provide an expert recommendation on cases actioned for any improvements required.

Other Tasks:

• Carry out other tasks as and when required in consultation with the Group Head of Fraud Risk Prevention.

Specialist skills / technical knowledge required for this role:

• Excellent knowledge of bank products and the risks associated.
• Good knowledge of retail and corporate banking products.
• Expertise and knowledge on market fraud trends
• Experience in verification risk control or risk prevention function.
• Working knowledge of leading operational risk practice and regulatory requirements.
• Demonstrated ability to collaborate with Senior Management-Level professionals.
• Strong problem solving analytical (including qualitative analysis) research and quantitative skills
• Computer skills (e.g. Microsoft Office Suite)

Previous experience required (if any):

• 3-5 years Experience in Fraud Management