Digital Customer Experience (CX) Specialist
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ملخص الوظيفة
Black Pearl is recruiting for a client in the UAE seeking a talented Digital Customer Experience (CX) Specialist to develop and implement strategies that enhance digital customer interactions and align with the organizations goals.
Support the design and implementation of digital CX projects ensuring timely execution and alignment with business objectives.
Utilize data analytics tools to gather insights on customer behavior and preferences.
Optimize digital channels (websites mobile apps and social media) for usability accessibility and engagement.
Collaborate with IT and other teams to integrate new technologies that improve customer experience.
Monitor and report on the performance of digital CX initiatives using key performance indicators (KPIs).
Provide recommendations to continuously improve digital customer experiences.
Develop self-service solutions and FAQs to enhance customer support.
Stay updated on the latest trends and innovations in digital customer experience.
Bachelor s degree in Business Administration Marketing Information Technology or related field.
2 to 4 years of experience in digital customer experience management or a similar role.
Strong project management and organizational skills.
Proficiency in digital analytics tools (Google Analytics Adobe Analytics).
Excellent communication and interpersonal skills.
Ability to analyze data and translate insights into actionable strategies.
Knowledge of digital CX trends and emerging technologies.
Important Note: Black Pearl does NOT charge any fees to candidates for recruitment services.
المهارات المطلوبة
- هندسة التصميم
- Baan
- خدمة العملاء
- إدارة الأموال
- ABAP
- المصاعد
عن الشركة
Black Pearl is a progressive, dynamic and well structured HR solution provider that offers permanent recruitment services, HR consultancy, psychometric assessments, coaching and also professional training services for clients from different corporate sectors in the Middle East. Like a ... اعرض المزيد
