Workplace Experience Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

We are looking for a Workplace Experience Ambassador for our Integrated Facility Management business line on our Amazon account dedicated team.

About JLL

Were JLL. Were a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning occupying and investing in real estate.

If youre looking to step up your career JLL is the perfect professional home. At JLL youll have a chance to innovate with the worlds leading businesses put that expertise into action on landmark projects and work on game-changing real estate initiatives. Youll also make long-lasting professional connections through sharing different perspectives and youll be inspired by the best. Were focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!

Role Purpose

The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable the team is also responsible for standards of presentation administration and delivery of all meeting and events services and areas so will work in a variety of settings. Workplace Experience Ambassadors must be customer and quality obsessed demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.

What this job involves

• Take ownership of the internal and external visitor experience to ensure all interactions leave the customer with a positive memorable experience
• Delivery of all core front of house services such as sign-in badging luggage lost and found and deliveries
• Receive direct and relay telephone email and other queries via front of house
• Greet assist and direct candidates/new hires/visitors and the general public appropriately
• Continual awareness of all onsite events to ensure visitor experience is personalised and optimised
• Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas with great attention to detail
• Undertake physical setup of meeting and event spaces in line with team guidelines and EHS considerations
• Monitor meeting room environments including furniture signage equipment temperature fabric and consumables ensuring fine detail is captured
• Create and efficiently maintain up-to-date outlook conference room finder and SharePoint room booking systems for the identified meeting and event spaces
• High awareness of local area services such as shops restaurants hotels and transport in order to support customers
• Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
• Provide timely accurate & personalized response to meetings and events enquiries
• Work flexibly in different settings as part of a the team
• Coordinate the daily updating of room booking displays in line with local/regional processes
• Play a key part in supporting onsite space audits and walk-the-store processes
• Support and cover other facilities team services as required such as Trouble Ticket requests incoming/outgoing mail and courier services site inspections and one-off or administrative tasks

Every day is different and in all these activities wed encourage you to show your ingenuity.

Sounds like you To apply you need to be / have:

• Experience in reception concierge or related field
• Previous catering or hospitality experience isdesirable
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Previous experience of working within a high profile corporate environment
• Facilities Management exposure would be beneficial
• Fluency in English and local language
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Very high attention to detail
• Outstanding customer service skills with the ability and confidence in communicating to customers at all levels both written and verbal.
• Ability to maintain professionalism at all times and be an ambassador of the team.
• Be an excellent team player with the want to go above and beyond for each other

What you can expect from us

• Youll join an entrepreneurial inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career recognition wellbeing benefits and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at Privacy Statement

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For employees in the United States please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.