Operations Manager
موقع الوظيفة:
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ملخص الوظيفة
Operations Manager In-House & Outsourced Operations
Location
UAE (Dubai / Abu Dhabi)
Job Summary
We are seeking an experienced Operations Manager to oversee and manage both in-house (non-outsourced) and outsourced operations. The role involves ensuring smooth day-to-day operations vendor performance management cost control compliance with UAE regulations and achieving operational efficiency across all functions.
Key Responsibilities
In-House (Non-Outsourced) Operations
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Manage daily operations of internal teams and departments
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Ensure optimal utilization of manpower resources and assets
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Implement SOPs KPIs and performance monitoring systems
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Coordinate with HR Finance and Admin for smooth operations
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Ensure compliance with UAE labor laws company policies and HSE standards
Outsourced Operations
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Manage and monitor outsourced vendors and service providers
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Negotiate SLAs contracts and service agreements
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Ensure vendor compliance with quality timelines and cost standards
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Conduct regular performance reviews and audits of outsourced teams
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Resolve operational issues and escalate risks when required
General Responsibilities
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Prepare operational reports budgets and cost-control plans
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Improve processes to enhance efficiency and reduce operational costs
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Liaise with clients management and external stakeholders
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Handle escalations and ensure timely resolution of operational issues
Requirements
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Bachelors degree in Business Administration Operations Management or related field
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58 years of UAE experience in operations management
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Proven experience handling both in-house and outsourced operations
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Strong knowledge of vendor management and SLA handling
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Excellent leadership communication and problem-solving skills
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Proficiency in MS Office and reporting tools
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Experience in telecom / facilities / manpower / services industry is a plus
Preferred Skills
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Strong negotiation and cost-management skills
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Ability to manage multi-location operations
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Knowledge of UAE compliance and labor regulations
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Results-driven with strong analytical mindset
