The Assistant Manager Events Planning is responsible for managing the full lifecycle of events from post-contract handover to on-site execution and post-event follow-up. The role bridges sales operations and client relations by ensuring that all contracted events (trainings conferences groups social events gala dinners and more) are delivered position requires a dynamic professional who is equally comfortable on the operations floor in front of a computer and on the phone ensuring every detail is captured communicated and executed. The Assistant Manager Events Planning acts as the main point of contact for clients after the Events Booking Centre (EBC) handover coordinating rooming lists event orders schedules and special requirements while maintaining strong communication with internal departments. Delivering flawless events that maximize guest satisfaction revenue and brand reputation is at the core of this role.
Policies and Procedures
Maintain confidentiality and safeguard guest privacy and company assets.
Ensure adherence to LSOPs related to contracts payments guarantees and release policies.
Uphold Marriott brand standards and professional appearance at all times.
Event Coordination
Receive and manage handovers from the Events Booking Centre with signed contracts and event details.
Prepare review and update rooming lists Banquet Event Orders (BEOs) and function sheets in Opera or related systems.
Serve as the clients key contact for all event-related communication from planning stages until event conclusion.
Conduct detailed pre-event meetings with clients and relevant departments to align expectations and execution.
Be actively present on the floor during events to oversee setup execution and service delivery.
Guest Relations
Provide proactive and responsive client communication via email phone and in person.
Anticipate guest needs and ensure seamless event delivery.
Address and resolve guest concerns promptly using Marriotts service recovery tools.
Communication & Collaboration
Liaise with Sales Events Booking Centre Banquets Culinary Front Office and other operational departments to ensure flawless execution.
Share event details and updates clearly and on time with all stakeholders.
Draft proofread and distribute accurate BEOs memos and schedules.
Operations Support
Supervise event setup and service in coordination with Banquets and Culinary teams.
Monitor event timelines to ensure adherence and smooth transitions between sessions.
Support departmental reporting billing accuracy and post-event feedback collection.
Analytical Skills
Attention to Detail
Time Management
Multi-Tasking Abilities
Planning and Organizing
Interpersonal Skills
Customer Service Orientation
Teamwork and Collaboration
Effective Listening
Conflict Resolution
Communications
Professional Phone & Email Etiquette
English Language Proficiency
Writing Reading and Proofreading Skills
Arabic language is preferred
Personal Attributes
Dependability and Integrity
Positive Attitude and Initiative
Professional Presentation
Resilience under Pressure
Organization
Attention to Detail
Time Management
Multi-Tasking Abilities
Planning and Organizing
Technical Skills
Opera (PMS & Sales & Catering)
SfaWeb / MI Sales Companion
Microsoft Office Suite
Cvent or other event management platforms
PREFERRED QUALIFICATIONS
Education
High school diploma/G.E.D. equivalent; hospitality degree preferred
Related Work Experience
At least 2 years of related work experience
Supervisory Experience
No supervisory experience is required
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
DescriptionPOSITION SUMMARYThe Assistant Manager Events Planning is responsible for managing the full lifecycle of events from post-contract handover to on-site execution and post-event follow-up. The role bridges sales operations and client relations by ensuring that all contracted events (trainin...
Description
POSITION SUMMARY
The Assistant Manager Events Planning is responsible for managing the full lifecycle of events from post-contract handover to on-site execution and post-event follow-up. The role bridges sales operations and client relations by ensuring that all contracted events (trainings conferences groups social events gala dinners and more) are delivered position requires a dynamic professional who is equally comfortable on the operations floor in front of a computer and on the phone ensuring every detail is captured communicated and executed. The Assistant Manager Events Planning acts as the main point of contact for clients after the Events Booking Centre (EBC) handover coordinating rooming lists event orders schedules and special requirements while maintaining strong communication with internal departments. Delivering flawless events that maximize guest satisfaction revenue and brand reputation is at the core of this role.
Policies and Procedures
Maintain confidentiality and safeguard guest privacy and company assets.
Ensure adherence to LSOPs related to contracts payments guarantees and release policies.
Uphold Marriott brand standards and professional appearance at all times.
Event Coordination
Receive and manage handovers from the Events Booking Centre with signed contracts and event details.
Prepare review and update rooming lists Banquet Event Orders (BEOs) and function sheets in Opera or related systems.
Serve as the clients key contact for all event-related communication from planning stages until event conclusion.
Conduct detailed pre-event meetings with clients and relevant departments to align expectations and execution.
Be actively present on the floor during events to oversee setup execution and service delivery.
Guest Relations
Provide proactive and responsive client communication via email phone and in person.
Anticipate guest needs and ensure seamless event delivery.
Address and resolve guest concerns promptly using Marriotts service recovery tools.
Communication & Collaboration
Liaise with Sales Events Booking Centre Banquets Culinary Front Office and other operational departments to ensure flawless execution.
Share event details and updates clearly and on time with all stakeholders.
Draft proofread and distribute accurate BEOs memos and schedules.
Operations Support
Supervise event setup and service in coordination with Banquets and Culinary teams.
Monitor event timelines to ensure adherence and smooth transitions between sessions.
Support departmental reporting billing accuracy and post-event feedback collection.
Analytical Skills
Attention to Detail
Time Management
Multi-Tasking Abilities
Planning and Organizing
Interpersonal Skills
Customer Service Orientation
Teamwork and Collaboration
Effective Listening
Conflict Resolution
Communications
Professional Phone & Email Etiquette
English Language Proficiency
Writing Reading and Proofreading Skills
Arabic language is preferred
Personal Attributes
Dependability and Integrity
Positive Attitude and Initiative
Professional Presentation
Resilience under Pressure
Organization
Attention to Detail
Time Management
Multi-Tasking Abilities
Planning and Organizing
Technical Skills
Opera (PMS & Sales & Catering)
SfaWeb / MI Sales Companion
Microsoft Office Suite
Cvent or other event management platforms
PREFERRED QUALIFICATIONS
Education
High school diploma/G.E.D. equivalent; hospitality degree preferred
Related Work Experience
At least 2 years of related work experience
Supervisory Experience
No supervisory experience is required
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by o
... اعرض المزيد
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
عدد الوظائف الشاغرة:
