Reservations

Responsibilities:

• To check arrival reports 48 hours prior to arrival and 5 days prior to arrival

• To handle no-shows and cancellations efficiently

• To handle all enquiries promptly, ensuring the customer receives a friendly, professional and efficient response that accurately meets their needs.

• To follow up on non-guaranteed and waitlisted bookings

• To actively participate in maximising revenue through up-selling.

• Update arrivals by utilising Sirius website and global database, as well as Google to input preferences, company details, personal details, purpose of visit

• To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.

• To process the Night reports and the morning reports.

• To handle all reservations through different channels (via email/ fax/telephone/ website) efficiently.