Operations Manager - Car Rental

• Ensuring service levels are adhered to by all team members in a timely and professional manner.
  
• Deliver outstanding customer and continuously working towards always exceeding customer expectations.
  
• Establishing business opportunities with new or existing customers.
  
• Developing and implementation of sales strategy.
  
• Consistently achieve sales and revenue targets set by senior management.
  
• Train, mentor and develop skills of your subordinates within the team to support target achievement.
  
• Set KPIS for the team in line with the business objectives, review and performance manage them.
  
• Demonstrate business practices that are standard across the car rental industry.
  
• Handle complaints escalated from both internal and external customers and provide solutions.
  
• Oversee and support all marketing initiatives that are targeted to improve sales opportunities.
  

Requirements

• Effective communication and interpersonal skills
  
• Wonderful time management.
  
• Previous Supervisory experience
  
• Ability to influence and motivate a team
  
• Demonstrates initiative
  
• Strong attention to detail
  
• Excellent Leadership skills
  
• A Team Player
  
• Customer Focused
  
• Great Planning ability
  
• Extremely organizing
  
• Quality control focused