Special Procedures Jobs in Dubai

Handle incoming reservation inquiries via telephone, email, and online channels, providing accurate information about room availability, rates, and hotel amenities. Assist guests in making reservations, taking into account their preferences and special requests. Process reservatio More...

Greet guests at all times in a friendly and helpful manner Register and room all Raffles Club guest arrivals according to established procedures Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system Liaise closely w More...

Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. Ensure that LQA results are above 85%. Upon check-in, register guests and assign rooms. Accommodate special req More...

Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards. Ensure that LQA results are above 85%. Upon check in, register guest and assign rooms. Accommodate special reque More...

Have a thorough knowledge of the entire hotel services and facilities Answer inquiries of room rates, outlets and room locations. To be totally familiar with all aspects of the reservation systems Handle all reservation requests using good listening and communication skills to se More...

Occupy the hotel lobby and other public areas, particularly at busy times Engage Guests in conversation and provide general assistance Manage, record, and resolve promptly all Guest complaints Meet and greet VIP Guests and major corporate clients upon arrival Coordinate the serv More...

The Laundry Valet plays a crucial role in providing efficient and high-quality laundry services to our guests. This position requires excellent customer service skills, strong attention to detail, and the ability to handle guest requests and inquiries promptly and professionally. More...

Your day to day Under the general direction of the Front Office Manager and within the limits of the established InterContinental Hotels Group and local policies and procedures, responsible to liaise between operational departments to ensure that guest preferences are met and ex More...

Processes To ensure that procedures outlined in Branch Operations Circular are fully implemented and ensure compliance with the Management Manual, Operating Manuals and laid down procedures. To comply with all applicable money laundering prevention procedures and, in particular, More...

Cleans and services assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning, and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, More...

Position Type Non-Management Position Summary Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rat More...

Strive for constant improvement and take responsibility for your own performance Adhere to InterContinental Hotel Group Corporate Code of Conduct Adhere to Hotel Handbook and general policies and procedures Adhere to Engineering Policies and Procedures Report problems to Managem More...

Oversee a team of hostesses, ensuring they adhere to the Restaurant Reservations Standard Operating Procedures (SOP) and optimizing table allocation and guest flow. Maintain a continuous presence at the restaurant hostess desk to warmly and promptly welcome all guests upon arrival, More...

Comply with departmental Standard Operating Procedures (SOPs) and related Engineering Procedure Manual (EPM). Actively participate in the identification and development of SOP/special instructions to ensure compliance with the agreed policy/procedures of the business. Generate daily More...

Supervise the implementation of housekeeping standards and procedures. Maintain a current and thorough knowledge of all housekeeping systems. Open and close the shift and ensure effective shift hand over. Perform Room allocations, Perform Room inspections to Audit standards. Lia More...

Creates recipes for new products and enhance the existing products looking at constant improvement in quality & cost. Develops and communicates recipes that are operationally executable and meet company food quality standards. Observing market trends and modifying recipes acco More...

Supporting, training, and supervising front office staff. Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience. Handling customer complaints and special requests. Scheduling staff shifts and managing other HR-related tasks. More...

Ensure brand standards, policies and procedures are adhered to at all times. Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout a More...

Participate in the planning and costing of menus. Develop and write standard recipes. Develop new dishes and products. Ensure that outstanding culinary technical skills are maintained. Assist with organizing special events and special food promotions. Maintain comprehensive pro More...

Maintain the entire hotel apartment facility, including the physical building structure, all mechanical, electrical, FLS, HVAC systems, and other related equipment in accordance with energy conservation and preventative maintenance programs. Ensure the upkeep of guest areas to main More...